Loyalty program

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Rules and Conditions

Rules and Conditions of the Spa Medical Group Loyalty Programme

1. Introductory provisions

1.1. These General Terms and Conditions govern the conditions of the Spa Medical Group loyalty programme (hereinafter referred to as the “Loyalty Programme”) operated by Slovenské liečebné kúpele Turčianske Teplice, a.s. (hereinafter referred to as “SLK TT”) SNP 519, 039 12 Turčianske Teplice, Slovakia.

2. Establishment, progress and termination of membership in the Spa Medical Group Loyalty Programme

2.1. Membership in the Loyalty Programme is free and voluntary.

2.2. Only a natural person over 18 years of age who is duly registered in accordance with these terms and conditions can become a member of the Loyalty Programme. Legal entities and natural persons who are sole traders are excluded from the Loyalty Programme.

2.3. You can register for the Loyalty Programme online by registering at www.therme.sk

By confirming the application, the customer also agrees with the terms of this Loyalty Programme, agrees with them and undertakes to comply with them fully, in the scope and under the terms set out in Art. 3 of these conditions. The information in the application can be updated via the contacts listed here (link to "contact and help") or directly after signing up for the loyalty programme.

2.4. Membership arises at the moment the loyalty programme registration is completed. SLK TT shall notify the customer using the email address provided at the time of registration, that the membership has begun.   

2.5. The Client is only allowed to register for the Loyalty Programme once, in the event of a second attempt to register, SLK TT is entitled to refuse the Customer's application.

2.6. SLK TT reserves the right to refuse the registration of a customer in the case of a previous registration violating these terms or otherwise misusing membership to the disbenefit of SLK TT or other members of the Loyalty Programme.

2.7. The customer shall be notified of the refusal of registration by e-mail at the e-mail address specified by the customer. In the event that the customer did not give an e-mail address on their application form, they will not be informed of this refusal.

2.8. Membership in the Loyalty Programme may be terminated by the client at the request of the member, including without giving any reason, by written notice sent to the address: Slovenské liečebné kúpele Turčianske Teplice, a.s. SNP 519, 039 12 Turčianske Teplice, Slovakia by email or by phone at the above-mentioned contact information (link to “contact and help”). A member of the Loyalty Programme is required to return the membership card upon termination of membership.

2.9. SLK TT reserves the right to unilaterally cancel or suspend membership for the following reasons:

 b) death of the member

 c) attempted or actual double registration

 d) material breach of these terms by a member, fraud or attempted fraud against SLK TT, another member or a person purchasing SLK TT products.

3. Medical Spa Group Loyalty Programme

3.1. collecting and recording points

 a) The client collects points for purchasing products and services at selected Medical Spa facilities. The basic calculation unit in the bonus programme is a POINT, which the client receives for each euro spent (rounded down to the whole EURO). During special offers, points may also be earned, as announced. The client does not earn points for payment for: damages caused to the operator, payment of statutory and local fees and payment of cancellation fees.

 b) The moment the points are credited to the client's account is taken as: the completion of the therapeutic stay, purchase of a procedure at the balneotherapy facility, purchase of goods in selected food facilities of the Medical Spa Group.

 c) To obtain points for the stay, for services and products that have not been purchased on an open account during the stay, the staff must be shown the loyalty card.

 d) Points will only be credited for stays and services booked and paid directly by the client. Points will not be credited for stays and services booked and paid through travel agencies, non-profit organizations, intermediary companies or employers.

3.2 Overview of the benefits of the Loyalty Programme

 a) Based on the number of points obtained, the client is classified into an individual loyalty programme level

Basic Level: Allocated initially to all members

Bronze level: Account status 1000-3999 points

Silver level: Account status 4000-5499 points

Gold level: Account status 5500 or more points

b) Depending on the level the client is at in the loyalty programme, they are entitled to fixed benefits that can be claimed during a medical stay and during accommodation at Medical Spa facilities only for stays over 7 nights. Only cardholders can use the fixed benefits. An overview of these benefits can be found by each client after signing up for the loyalty programme, and the client is required to declare their interest in using these benefits when booking.

c) Members of the loyalty programme are provided with special promotions and discounts, an overview of which they can find after signing up for the loyalty programme. These discounts are provided for payment in points + a surcharge in euros based on the current price list.

d) Each client registered in the loyalty programme is entitled to a 5% reward discount from the price of the stay and other selected services to be ordered when booking the stay. Loyalty discounts cannot be combined with other discounts unless otherwise stated. The loyalty discount is also provided on:

- surcharge for a single room

- surcharge for an unoccupied bed

- surcharge for changing meals, for treatments purchased outside of the medical stay

- surcharge for a specific room request.

The discount applies exclusively to standard rate-card prices for self-payers and for clients of health insurance companies in indication group “B” - surcharges.

3.3 Using points

 a) The client claims benefits mentioned in paragraph 3.2. b) when booking. They are obliged to declare their interest when making the reservation.

 b) In order to use a discount for payment of points, the client is obliged to declare they are using this discount before using it.

 c) The moment of deduction of points in the case of the purchase of discounted goods or services for points + a surcharge in EUR according to the current price list shall be taken as:

- the application of the discount when issuing a proforma invoice

- the application of a discount when paying for goods or services, unless the payment is on a proforma invoice

 d) If there are too few points in the account at the moment they are to be deducted, the client is obliged to pay for the financial difference up to the price of the same non-discounted goods or services.

3.4. Expiration of points

 a) Points accumulated in the current calendar year are valid until the end of the following year

3.5. Loyalty card

 a) After joining the Loyalty Programme, the client is entitled to a Loyalty Card via therme.sk. The card will be issued to them and handed over personally at their next stay or personal visit to the reception.

 b) If the client is interested in having the Loyalty Card sent by mail to their correspondence address, the client is obliged to fill in this address after online registration for the Loyalty Programme on the therme.sk website. Subsequently, the client contacts SLK TT using the Loyalty Programme contact information with a request to send the card by post.

 c) If the client wants to earn points on their card for stay in the accommodation facilities of MEDICAL SPA, they are obliged to show their loyalty card at reception before the end of their stay.

 d) If the client wishes to receive discounts or to get points on their card for making a cash or card payment, they are obliged to present the loyalty card to the staff.

 e) In case of loss or theft, the client is provided with a replacement card free of charge one time. Each additional replacement card is billed at 10 euros

 f) The loyalty card has no fixed period of validity. However, if the Loyalty Card is not used for more than 5 years, the card will expire.

 g) The loyalty card is transferable. A person who is not the card owner can also collect points on that card. Points collected belong to the card owner.

4. Personal data and its protection

4.1 When processing personal data of Clients, SLK TT complies with Act no. 18/2018 on the Protection of Personal Data, as amended, and Regulation (EU) no. 2016/679 on the protection of individuals with regard to the processing of personal data and related regulations. Information on the processing of personal data is stored on www.therme.sk and is also available at the SLK TT client workstations.

4.2 By confirming the application, the Client gives their consent to the processing of their personal data in the scope and under the conditions set out in Art. 3 of these conditions and declares that they have been provided with information about the processing of their personal data, their rights and how to apply them.

5. General Provisions about the Spa Medical Group Loyalty Programme

5.1 SLK TT and its members communicate with each other particularly by the following means, which are equivalent: telephone call, e-mail, post, www.therme.sk.

5.2 SLK TT reserves the right to suspend or terminate the Loyalty Programme at any time, without giving any reason, without prior notice. However, SLK TT undertakes to inform customers and members of the Web site www.therme.sk of such a suspension or termination of the Loyalty Programme.

5.3 SLK TT reserves the right to change these terms and conditions. The terms of the change will always indicate the effective date of the change. The terms and conditions are kept on www.therme.sk as standard.

5.4 These Terms and Conditions of the Loyalty Programme are effective from 7.12.2018 and fully replace any previous Rules or Conditions of the Loyalty Programme.


The last update of the conditions took place on: 7.12.2018